How do I get the app?
Download it from iTunes App Store or Google Play store.

What type of phone can I use?
iPhones, Android phones, and Windows phones.

How does it work?
1. Download the app and follow the instructions to create or login to an existing LevelUp account.  Get $2 credited to your account right away!
2. Link your credit or debit card to your account. This will create a unique QR code that you’ll use to pay.
3. At the checkout counter in our restaurants, simply scan your phone’s QR code at the LevelUp scanner.  Your account will be charged and you’ll start earning loyalty right away.

What do you do with my contact information?
We will never sell or provide your info to third parties.  We may occasionally email you to let you know of new menu items, promotions, VIP events and offers for free food.  You can unsubscribe from our emails at any time, but registration is required for redemption.

Do I need to link a payment card to use the app?
You will not be able to pay or earn rewards unless you link a payment card to the app.

What do I do with my current Sprout Rewards card?
We are discontinuing our old Sprout Rewards cards over time and will credit your new LevelUp account for any earned Sprout Rewards remaining on your card when you transfer.  For example, if you currently have 44 points on your card, we'll give you $5 LevelUp credit.

How do I use my rewards?
When you pay for purchases with the LevelUp app, your rewards credit will be automatically deducted.

I’d prefer to pay cash. Can I still use LevelUp to earn rewards?
No, you must pay with LevelUp to use the LevelUp loyalty platform and earn rewards. Sorry for the inconvenience.

Do orders placed online via earn rewards too?
We are working to integrate our new loyalty program with our online ordering platform, but in the meantime please email us with your order confirmation and LevelUp account user name to get credit.  Note that only orders placed through the website can get credit.